REFUND AND RETURN POLICY
Last updated July 1, 2021
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your jewelry or crystal purchase for any reason, you may return it to us for a full refund only. Please see below for detailed information about our jewelry and crystal return policy as well as all other services and offers.
JEWELRY AND CRYSTALS RETURNS
To return an item, please mail your return to the following address:
Robert Bosch Str 11
Hofheim am Taunus,
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method and insurance to mail your jewelry/crystal return.
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least thirty (30) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.
The following items and services cannot be returned and/or refunded:
- Apparel and printed tote bags
- 1:1 Bookings with Aurora
- All digital offers and Courses
- Shipping & handling fees
- Import taxes
For defective or damaged products, please contact us at the customer service email below to arrange a refund or exchange.
- Sale items are FINAL SALE and cannot be returned.
If you have any questions concerning our return policy, please contact us at:
Thank you for visiting.
Founder of AuroraRay.com